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ABOUT CENTRE

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Carl Morris

Managing Director

Sarah Ager

Sycamore Group Service Manager

Adrian Dowd

Sycamore Group Parts Manager

Richard Bunting

Assistant Service Manager

Ben Homewood

Workshop Controller

Matthew Skippon

Service & MOT Technician

Stuart Butler

Service Technician

Callum Mcevoy

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service from the Stamford branch was excellent, the best service wash the car has received.

Service

Callum looked after me in Stamford very well..

Service

Very prompt service and kept totally updated at all time

Service

Great customer service, easy to book, good follow up from the Team at Sycamore and love the video clips from the mechanics showing the key repairs/services they have performed

Service

Great service

Service

I was able to wait in the branch and work whilst my car was serviced which is very handy as I don't that close to any BMW garage so it would be an inconvenience to have to go away and come back again.

Service

Professional and polite customer care

Service

I was very pleased to be able to use the recently opened garage in Stamford... it was far more convenient for me rather than the Peterborough garage but have found both equally satisfactory

Service

The advice from member of staff was very clear and I did not spend a lot of time before he sorted out loan car.

Service

Kept informed

Service

Great service

Service

Excellent service

Service

The car was repaired on time

Service

Quality and service.

Service

car delivered back on time & cleaned as well

Service

Richard's professionalism and understanding. Car returned spotless!

Service

Warm and friendly greeting. Courteous, honest and professional staff. Natasha Anderson deserves praise and credit with her attention in resolving a supply chain issue. Whilst frustrating, I was kept fully informed and shown true empathy.

Service

Charlotte Thomas is a credit to Sycamores. She is so very good at the job she does, you feel you are really valued as a customer and nothing is too much trouble.

Service

Great service, friendly and efficient. So glad that I now have a "local" service centre

Service

I like the pre service estimate, also the contact and video from the dealer about my cars service. Facilities for customers are good at the dealers too.

Service

Job completed without issues

Service

Quick and efficient

Service

I liked the video showing issues identified and pricing for remedial work to be undertaken. Loan car offered for me to use whilst replacement parts were fitted.

Service

Provision of a loan car is very helpful. Notification of completion of the service and MOT together with a video is prompt.

Service

Helpful, good quality workmanship, well informed. Good positive experience.

Service

The Stamford centre was excellent. Richard in particular .

Service

Easy and quick.

Service

Reasonable pricing and good comms

Service

Overall I was kept informed about what was going to happen along with the cost, the video at the end gave me confidence that everything was okay

Service

Minor service at agreed time, efficiently completed. Vehicle well presented when returned. Many Thanks.

Service

I was informed of any issues, provided with a video walk round of my car, with suggestions on how to fix issues and costing.

Service

Very good service.

Service

It was only a MOT inspection but I was left in no doubt that every aspect of the car had been fully checked over. I was even sent a video showing the underside of the car, which I can't really look at for myself.

Service

Very helpful and pleasant recionists.

Service

Efficient service and very knowledgeable staff

Service

Sycamore BMW are very good, The pricing is always reasonable and competitive and the staff are friendly and professional.

Service

Very satisfied

Service

The service was first class, personal, thorough, friendly and the coffee was also good. Also the new Stamford Centre is very convenient for me being only 15 minutes from where I live. Very happy customer

Service

Well organised

Service

Really professional, courteous and spotted a dangerous tyre

Service

Attentive staff plus a vehicle health check

Service

The booking process and helpful staff ensured an efficient visit .

Service

Service provided was very good.

Service

The positive quality of your customer care

Service

Natasha was very helpful throughout the experience, end to end.

Service

Extremely polite, helpful and professional on every single occasion.

Service

The service team kept me up to date with every step of the problem. I was sent a video to also show me the problem. They didn't do anything without me being notified.

Service

I have used you before and always have had a very good service

Service

having seen a few service reps over time, I've come to greet them by name and having in depth chats And always keeping me informed, so much so I recently asked or there was any vacancies available to apply for in the team

Service

excellent attention from staff

Service

Couldn't fault it.

Service

have been highly professional form first enquiry through purchase and after delivery support

Service

Car was booked in regarding a recall. Dropped veh off in the morning was telephoned later the same day to say that the work was completed, picked veh up washed and cleaned inside, very pleased.

Service

The centre kept me well informed and always greeted with efficiency at reception

Service

Very professional and informative while I waited for the service to be completed.

Service

They're awesome

Service

Staff were polite and helpful, comfortable surroundings.

Service

Excellent Service Manager (Darren). Patient, knowledgable and professional.

Service

Solved the problem under investigation. Excellent communication and staff attitude throughout.

Service

Always great service and friendly staff.

Service

Great people, have been given different options to get my car on the road. The work has been done in timebox

Service

The service went like clockwork, they lent me a car, were at the price point agreed and appeared to respect my car and the way I keep it.

Service

Although you are not aware of the standard of servicing to the actual car, you gain confidence from the professionalism and eager to please attitude of the staff that you interact with.

Service

Booking in time was respected, service went to time and the car was cleaned

Service

I was met by very polite and knowledgeable staff

Service

Staff mainly, particularly Richard Bunting at Stamford

Service

Professional and courteous

Service

They gave me the information I requested in a straightforward way

Service

Was at Sycamore Stamford. Superb service

Service

Whilst I wasn't expecting any issues the way that everything was explained helps me to understand and get a clear picture of how to keep my car in perfect condition.

Service

The service was fantastic and a good courtesy car was provided, Kara was brilliant and provided fantastic customer service

Service

The staff at BMW SYCAMORE are caring and go above and beyond to help you

Service

The whole service was brilliant

Service

was kept up too date regulary. service advisor keot me welll informed my about my choices and delayed componets from overseas. service advisor helped arrange courtesy vehicle and help me liased with warranty manager

Service

5 Star service.

Service

Very pleased with the care of my BMW over the last 6 years.

Service

Very happy with the service and price

Service

All good

Service

Helpful friendly service that put the customer first

Service

Fast and helpful. I work Shifts and they worked around me to give me the car in a timely manner

Service

Everything was done on time and as requested

Service

Happy with everything

Service

Did a good job of my service, very clean car when returned. Friendly, polite and professional service.

Service

Mot and brake fluid change done quickly and at a good price

Service

Because you so nice

Service

Very effluent service, could not be better

Service

Everything was completed to meet my expectation

Service

My car is a 66 plate 1 series. I took it into sycamore as the exhaust was rattling. BMW kindly covered the costs of the part and 50% of the labour too which was very helpful considering the age of my vehicle. It was clearly a faulty part

Service

Easy access for us, knowledgeable staff, very courteous. Great customer care.

Service

Efficient and quick

Service

Service went to plan.

Service

Amazing service

Service

Did everything I asked

Service

I was satisfied with the service

Service

Easy and straight forward.

Service

Very professional and honest people. A pleasure to take my car to.

Service

Work undertaken satisfactory

Service

Booking was easy, staff helpful, Service good

Service

Very good service friendly staff very good experience

Service

Everything done as requested in the usual fast efficient manner

Service

Great experience every time I go there. Staff extremely helpful and professional.