OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 188 comments received in the last 90 days.
15 April 2026
Brilliant, friendly, professional and nice staff.
15 April 2026
Very happy with the service from booking to picking up the car.
15 April 2026
Totally satisfactory
14 April 2026
Still wanting to hear back for the cost of parts as requested 2 times. Also put in a valuation and nobody got back to me with a price
14 April 2026
Friendly and efficient
14 April 2026
good communication good quality service
14 April 2026
They saved me money. Even though I had booked for 2 new tyres I was advised there was plenty of tread left on the originals so no need to replace yet.
14 April 2026
It was a very long wait for a brake fluid service. I thought it was just over an hour and it was almost 2.5hrs.
14 April 2026
Friendly greeting, nice courtesy car provided and service completed efficiently
12 April 2026
If it allowed I would remove the one star following my latest experience. I booked my car in to fix the issue with my fuel cap and also to review a slow puncture tyre. I left with the front puncture not actually being looked at and 4 new tyres.
12 April 2026
Good prompt service
12 April 2026
Easy and efficient and the staff are always polite and helpful.
09 April 2026
Always excellent service and support from Sycamore Stamford. Darren is extremely helpful and thorough from booking to collection The workshop team always do a great job and inspire confidence in the work they do.
08 April 2026
Quick and efficient
08 April 2026
Easy to book and collect, no issues.
08 April 2026
BMW; especially Beth has delivered a truly customer focused service; thank you
06 April 2026
Our service was at Sycamore Stamford (not Peterborough). Everything went smoothly.
05 April 2026
From the meet and greet at the desk with Darren to keeping me informed of timings for collection and video of service. It was superb!
05 April 2026
Friendly service and work completed in estimated timeframe
05 April 2026
Darren is very professional and stamford BMW provides great service.
04 April 2026
Good service, started on time for a waiting appointment. Work completed inside one hour very good.
02 April 2026
Staff were very friendly and helpful
02 April 2026
Simple straightforward experience.
01 April 2026
All went fine
01 April 2026
Car serviced and cleaned in good time and good standard...very happy. Secondly I waited and the facilities were excellent providing a quality drinks machine and biscuits together with a screen showing the latest news!
01 April 2026
Sycamore service is 2nd to none, and to date I wouldn't take my car elsewhere.
31 March 2026
All good
31 March 2026
I specifically booked a valet if my M2 as despite having several private valets the interior window cleaning and specifically the rear windshield has not been right. Having booked Abbasid for a BMW valet the rear windshield was still smeared.
30 March 2026
I would like to thank Connor, Mike and especially Ben. I learnt alot of Ben, his knowledge is amazing. Everyone was helpful and very professional and made time for me. Thank you sycamore
29 March 2026
The courtesy and efficiency of the person I was dealing with was well worth a 10 out of 10
29 March 2026
Courteous & helpful staff
29 March 2026
I was kept up to date with my car until it was returned to me and was even given a lovely cup of coffee and a couple of biscuits
28 March 2026
Excellent nice staff professional sorted my car kept updated at all times totally agree with the rules ref the loan car it's a great shame not everybody respects property I have not always been happy with BMW but I firmly believe they are trying
28 March 2026
Always a pleasure to deal with Stamfords sycamores. Great service always !!!
25 March 2026
Usual excellent service, this while I waited.
25 March 2026
Very quick handover and collection. The video sent to me also gave me reassurance
25 March 2026
great customer service
24 March 2026
Great and prompt service as ever in Sycamore Stamford from Darren and team
24 March 2026
Didn't get a call to say the car was ready until iPhoned them as they was due to close in 40 mins so phoned them and car was ready so had to rush over before they close as 30-40 drive in rush hour
24 March 2026
was told the car would be dropped off by midday but work didn't start until 3pm
24 March 2026
job done
24 March 2026
Knowledge of service requirements
24 March 2026
You Sales department were going to give me a price for my car and never did.
23 March 2026
Your team kept me informed all throughout
19 March 2026
Very helpful
18 March 2026
Great service and professional
17 March 2026
I was booked in for 8.30 appt. arrived at 8.20. I received the video for my vehicle at nearly 10am.. Not really the 8.30 appointment time I was given. Everything takes so long. Alex ?is however a lovely chap who makes the wait - almost bearable
17 March 2026
Had fault and you needed car extra day to fix
16 March 2026
Beth was fantastic
16 March 2026
Very pleased with how the staff treated me and the efficiency of the service.
16 March 2026
Very quick and efficient and the loan of a lovely car, everyone was so polite and attentive. Could not asked for anything more. Outstanding customer care.
16 March 2026
I was updated with a video of the underneath of my car which was interesting.
16 March 2026
I was 3 hours late for my appointment due to a terrible road accident but everyone was wonderful and accommodating
16 March 2026
Very quick and efficient, even included a cheeky car wash
16 March 2026
Easy booking and check in online with no waiting. Polite staff and progress updates. Free car wash and online feedback of cars condition
16 March 2026
The light adjustment is partial seized. Therefor apparently is not covered by my full BMW warranty ie. Not until it is f completely seized ?
16 March 2026
Great service and great people
15 March 2026
All the staff were friendly polite and really helpful.
15 March 2026
It was good, however I disagree with the fact I needed to pay £10 for the rental car. I literally needed it to get back home and then back to the service. The person who does lifts was on annual leave, respectfully, not my fault?
15 March 2026
Customer service was excellent as always communication great.
14 March 2026
Very easy and helpful
14 March 2026
The guys here responded to my request to have car back as eatable possible and it was serviced by lunchtime
13 March 2026
Very satisfied
13 March 2026
Very helpful staff and quick response to enquiries
12 March 2026
Sunroof outer glass shattered spontaneously. Confirmed by garage to BMW corporate in emails I have there was no impact damage. Refused to replace under warranty or as goodwill. Them covered up damage with tape preventing independent technical asses
11 March 2026
Good service
10 March 2026
Overall, a very good experience. After dropping off my car at 8.30am it was eventually serviced at 12.00pm. So, perhaps better communication between the Peterborough and Stamford branches regarding the timing for drop off and expected finish time.
10 March 2026
Found the issue and fixed it effectively.
09 March 2026
Very satisfied with service
09 March 2026
I had used independent garages in the past but now feel more safer using the main dealer.
09 March 2026
Nothing is too much trouble
08 March 2026
Decent dealership, great coffee and decent staff.
08 March 2026
Great communication before my appointment and during.
07 March 2026
Quick efficient service
05 March 2026
The service i get from Sycamore has always been fantastic and this occasion was no different
05 March 2026
Excellent service from first call to the service and friendly nature of Beth the service advisor. She is a great asset to your company
04 March 2026
Very satisfied
04 March 2026
I have so far been completely satisfied with the service experience I have been from Sycamore service and parts teams. They start work on the car when they say, they keep you updated and the car is ready when they say.
04 March 2026
The service here was immaculate and a huge thank you to Beth who looked after me, made sure everything from dealer point to replacement car was efficient. Beth is true star and knows how to provide an exceptional customer service first class Beth
03 March 2026
Fast efficient and polite as always
03 March 2026
Darren was very helpful and professional.
02 March 2026
Service good - MOT initially failed due to cracked rear wheels - not happy with replacement wheel price !
02 March 2026
Everything from the initial booking through to collection of the vehicle was seamless and without issue. The team are always courteous and efficient.
02 March 2026
Timely update along with service.
01 March 2026
Misunderstanding regarding the detail of the problem the car went on for, however this was acknowledged and dealt with by the service team.
01 March 2026
You were informative throughout the process
01 March 2026
Slow, but efficient
01 March 2026
I was kept informed at every stage of the process. Even when the vehicle had to be kept over night
01 March 2026
Car was in for investigation regarding a shuddering from the back of the car and service, they thought it was tyres. I had to take it back and they discovered it was a problem with the transfer box, Two extra journeys to Stamford costing me money
01 March 2026
Smooth and easy.
28 February 2026
From booking in to collecting vehicle everything was easy.
28 February 2026
Waited for 45 minutes on collection as key lost Car was in the car park unlocked Car was not cleaned when had been asked twice if wanted it doing Video health check showed issues, it said the car needed urgent repair. On collection said no issues
28 February 2026
It's the only dealer I trust with my BMW
27 February 2026
Good price, shortt service period.
27 February 2026
Wonderful, friendly service as always.
25 February 2026
As always the customer service is exceptional
24 February 2026
Excellent service from start to finshed. Jill made me feel welcome and was excellent host.
24 February 2026
Natasha's communication and professionalism was excellent. I had some messing around with the insurance company but that was not anything caused by Natasha.
24 February 2026
Price reasonable. Service excellent.
24 February 2026
Everything just fine, thanks.
24 February 2026
Overall happy with the service and repair turnaround time. Unhappy with the increase in cost of hourly labour.
22 February 2026
A bit of confusion about my recall appt being cancelled but this was rectified fairly promptly Otherwise good service
21 February 2026
Quick process, easy and efficient and well communicated
18 February 2026
I had 2 new tyres fitted. The price was high but I was prepared to agree as it was more convenient (you had the car for other work). When I drove away the tyre pressure warning light was showing. The tyres should have been properly inflated
17 February 2026
Courtesy car was a coupa and with a family of 4 including 2 kids, I struggled with school runs and logistics. This caused unnecessary inconvenience. Also earlier during recall when there was inconvenience, I was provided with a complementaryvoucher,
16 February 2026
Great Welcome very professional car returned washed and valeted and very knowledgeable staff j
16 February 2026
Good booking and reception. Cleaning superb. Pity it was to correct yet another poor quality sender which has been the same quality problem for years. Remember BYD and Lexus will replace you unless you improve quality.
16 February 2026
Very satisfied with the overall service
16 February 2026
Everyone was polite and professional, didn't need to wait for anything, very good service and my car was well looked after.
16 February 2026
Was looked after very well and was very happy with price and service
15 February 2026
Very efficient service at Sycamore, managed by Beth and her team.
13 February 2026
Issue dealt with professionally and fast.
13 February 2026
Despite making an appointment, the sales rep I had consulted previously was apparently 'double booked'. I was shown a car but when I indicated that I was not interested in that vehicle, was told that another suitable vehicle was not available to test
12 February 2026
My concerns were noted and is still ongoing but is being dealt with in a timely manner
10 February 2026
Good communication and pleased with outcome
10 February 2026
As always, very friendly and professional
09 February 2026
Poor service trying to charge me once my car is under warranty
08 February 2026
Great service
08 February 2026
Usual high standard
08 February 2026
staff were friendly and explained everything. The service was completed on time but unfortunatley had to wait 45min for the wash.
07 February 2026
Quick and efficient. Informative about work required
07 February 2026
Issue not resolved and tried to charge me
07 February 2026
Friendly and professional.
06 February 2026
good service department
05 February 2026
Good service, as expected. What more can you ask for!
04 February 2026
Car came in for a recall, was told I would receive a free complimentary car wash. Car would be ready roughly 1.5hrs. I arrived to collect the car after 4.5hrs and two calls later from myself to see if my car was ready and my car had not been washed
04 February 2026
Kept informed and contacted prior .. staff were very helpful especially Jill and Damien
04 February 2026
Excellent service as always!
04 February 2026
Because I was completely satisfied!
03 February 2026
It was a very simple process from beginning to end. Great communication and thorough documentation at the end of it.
03 February 2026
Although our job was warranted and despite initial mix up and confusion of the cells were covered we received excellent service from Nathan
03 February 2026
I had some issues with an approved used vehicle and though the sales team needed chasing, the service team were extremely responsive with crystal clear timelines. Big shout out to Damien Maltby - give that man an award!
03 February 2026
Service was good. Loan car was provided and I was swiftly on my way after dropping off the car. Team checked in once the work was done to make me aware it was ready for collection
03 February 2026
The young fellow wasn't very friendly in the morning
01 February 2026
Excellent service
31 January 2026
The courtesy car was not booked as promised which meant I had to wait for the service and MOT to be completed. Not a major problem but three hours out of my day. Overall service was just brake fluid and MOT £309 is expensive.
31 January 2026
The complimentary car valet was not the best and when my wife collected the car very badly done inside and out she was offered a full free valet which if that is the standard service you provide I would rather drive to another BMW service centre
30 January 2026
All done efficiently and to time
29 January 2026
I wasn't aware that my appointment was all day when made the call I asked for a waiting appointment
28 January 2026
Very smooth process professional process.
28 January 2026
Upfront about cost and no hidden extras. Professional service, good workmanship, efficient and kept me fully informed. Even gave the car a wash and valet. Payment options offered
28 January 2026
Team went over and above to get my BMW ready on a very tight deadline
28 January 2026
Generally positive, my main concern is tyres that are well within the legal limit identified as 'red' needing immediate replacement - amber perhaps with advice but to mark them red is disgraceful; never experienced this before. MOT advisory clear.
28 January 2026
Great staff and competitive prices
28 January 2026
Kept up to date. Friendly
27 January 2026
Great customer service, faultless
27 January 2026
The technician should of taken the bumper and under engine tray so it can be fitted properly like last time when I visited BMW but instead he recommended new bumper & under engine tray again & he didn't spot a loose rubber cover by the intercooler ??
26 January 2026
Work completed on time as arranged. Courtesy car available as planned. Helpful service.
26 January 2026
Looked after well by receptionist during my 2 hour waiting appointment.
26 January 2026
Great service all around
26 January 2026
Fast efficient service professionally done.
25 January 2026
Good customer service and efficient
25 January 2026
Professionally handled , comfortable waiting area , kept informed.
24 January 2026
Incomplete service & poor front desk with no knowledge of service. Reg No: AF23ZGG WIP No: 25488 Job No. 307343
23 January 2026
Anything good
23 January 2026
Really helpful staff
23 January 2026
Very satisfied
23 January 2026
Always efficient and professional
23 January 2026
Excellent experience from first welcome me at reception to departure.
FIND Sycamore Stamford BMW
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01780 432736
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
16 April 2026
Staff were helpful, and clearly knowledgeable about my particular car model and the problem areas. And i was able to have a good discussion with the service representative about the issue needing resolved. Pricing was better than expected