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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
314 ratings and 119 comments received in the last 90 days.
04 January 2022
Even with problem with tyres and Xmas Eve car was ready
03 January 2022
Everything very efficiently organised and was loaned a car
02 January 2022
Brilliant service, helpful friendly staff. I take my car to Peterborough for its servicing as it is far superior experience than my local garage in Oxford.
02 January 2022
From start to finish I was completely satisfied from dropping my car off at 8am signed the paperwork the hiard car was ready to go off I went I received a message and email showing my service and explained underneath my car and tyres very happy
02 January 2022
Required repair done without problems.quick payment, professional answer to questions
02 January 2022
Everything was completed in line with my expectations, thank you.
02 January 2022
Quick and efficient A service we trust
01 January 2022
Clean friendly beautiful environment care for my car pre call to remind me of my appointment reception was so friendly and kind and helpful and a gentleman (staff) even gave my son a toy car whilst waiting
01 January 2022
Punctual, helpful, friendly, efficient. Stamford was a model of what car servicing should be.
01 January 2022
I have had BMW cars for sometime but Sycamore have given excellent customer service
26 December 2021
I took my car for a recall check to BMW at Stamford. I understand they are closely associated with BMW Peterborough
25 December 2021
As above and was kept upto date with everything by Natasha who's customer service was excellent.
19 December 2021
Natasha and Gary of the service team were friendly, helpful and efficient. Would recommend.
15 December 2021
Always professional and courteous.
14 December 2021
Service was carried out quickly and professionally
14 December 2021
Much better than the main branch
14 December 2021
They are the best
12 December 2021
Friendly people
10 December 2021
Great communication, service and the car was returned immaculate
08 December 2021
Time taken shorter than anticipated. Friendly and helpful.
08 December 2021
Great service. Like the video showing the car being serviced & any issues explained
06 December 2021
I was able to share my concerns about the accumulating attention needed for the car and, from an initial MOT, other issues with the car were discussed and costed.
06 December 2021
Easy to book and work done on time as well as complimentary car wash
06 December 2021
They kept me informed of the work and gave me a nice clean car
06 December 2021
As usual its a matter of trust that a first class job will be done. Also whilst you have dedicated employees like Nick plus others at your Peterborough dealership you will have very satisfied customers.Well done to all concerned.
06 December 2021
professional
04 December 2021
Prompt service, a waiting appointment and kept fully informed throughout.
03 December 2021
The staff could not have been more helpful we'll done.
03 December 2021
Booking in and picking up were excellent and the waiting area just fine. Natasha Andersen was very professional and helpful As was the receptionist.
03 December 2021
No problem with anything
01 December 2021
Did what was needed on time : perfect
01 December 2021
Fixed the issue
30 November 2021
All problems solved with very little fuss.
30 November 2021
Everything was ready when I arrived and the information was very clear with a definite price
29 November 2021
Good facilities, friendly staff and kept up to date on progress
27 November 2021
Only went for a while you wait brake fluid change, car valeting offered on the day, Phoned me as promised when it was ready and it was on time.
26 November 2021
Great service and very friendly staff
25 November 2021
The service from the Stamford branch was excellent, the best service wash the car has received.
24 November 2021
Callum looked after me in Stamford very well..
23 November 2021
Great customer service, easy to book, good follow up from the Team at Sycamore and love the video clips from the mechanics showing the key repairs/services they have performed
23 November 2021
Very prompt service and kept totally updated at all time
22 November 2021
Great service
22 November 2021
I was able to wait in the branch and work whilst my car was serviced which is very handy as I don't that close to any BMW garage so it would be an inconvenience to have to go away and come back again.
21 November 2021
I was very pleased to be able to use the recently opened garage in Stamford... it was far more convenient for me rather than the Peterborough garage but have found both equally satisfactory
21 November 2021
Professional and polite customer care
20 November 2021
The advice from member of staff was very clear and I did not spend a lot of time before he sorted out loan car.
19 November 2021
Great service
19 November 2021
Kept informed
18 November 2021
Excellent service
17 November 2021
The car was repaired on time
16 November 2021
Quality and service.
16 November 2021
car delivered back on time & cleaned as well
14 November 2021
Warm and friendly greeting. Courteous, honest and professional staff. Natasha Anderson deserves praise and credit with her attention in resolving a supply chain issue. Whilst frustrating, I was kept fully informed and shown true empathy.
14 November 2021
Charlotte Thomas is a credit to Sycamores. She is so very good at the job she does, you feel you are really valued as a customer and nothing is too much trouble.
14 November 2021
Richard's professionalism and understanding. Car returned spotless!
12 November 2021
Great service, friendly and efficient. So glad that I now have a "local" service centre
11 November 2021
I like the pre service estimate, also the contact and video from the dealer about my cars service. Facilities for customers are good at the dealers too.
10 November 2021
Job completed without issues
10 November 2021
Quick and efficient
09 November 2021
I liked the video showing issues identified and pricing for remedial work to be undertaken. Loan car offered for me to use whilst replacement parts were fitted.
08 November 2021
Helpful, good quality workmanship, well informed. Good positive experience.
08 November 2021
Provision of a loan car is very helpful. Notification of completion of the service and MOT together with a video is prompt.
08 November 2021
The Stamford centre was excellent. Richard in particular .
07 November 2021
Easy and quick.
07 November 2021
Reasonable pricing and good comms
07 November 2021
Minor service at agreed time, efficiently completed. Vehicle well presented when returned. Many Thanks.
07 November 2021
I was informed of any issues, provided with a video walk round of my car, with suggestions on how to fix issues and costing.
07 November 2021
Overall I was kept informed about what was going to happen along with the cost, the video at the end gave me confidence that everything was okay
06 November 2021
It was only a MOT inspection but I was left in no doubt that every aspect of the car had been fully checked over. I was even sent a video showing the underside of the car, which I can't really look at for myself.
06 November 2021
Very good service.
06 November 2021
Very helpful and pleasant recionists.
06 November 2021
Efficient service and very knowledgeable staff
02 November 2021
Very satisfied
02 November 2021
Sycamore BMW are very good, The pricing is always reasonable and competitive and the staff are friendly and professional.
30 October 2021
Well organised
30 October 2021
The service was first class, personal, thorough, friendly and the coffee was also good. Also the new Stamford Centre is very convenient for me being only 15 minutes from where I live. Very happy customer
29 October 2021
Really professional, courteous and spotted a dangerous tyre
28 October 2021
The booking process and helpful staff ensured an efficient visit .
28 October 2021
Attentive staff plus a vehicle health check
26 October 2021
Service provided was very good.
24 October 2021
The positive quality of your customer care
24 October 2021
Extremely polite, helpful and professional on every single occasion.
24 October 2021
Natasha was very helpful throughout the experience, end to end.
23 October 2021
The service team kept me up to date with every step of the problem. I was sent a video to also show me the problem. They didn't do anything without me being notified.
23 October 2021
I have used you before and always have had a very good service
23 October 2021
having seen a few service reps over time, I've come to greet them by name and having in depth chats And always keeping me informed, so much so I recently asked or there was any vacancies available to apply for in the team
22 October 2021
excellent attention from staff
19 October 2021
Couldn't fault it.
19 October 2021
have been highly professional form first enquiry through purchase and after delivery support
18 October 2021
The centre kept me well informed and always greeted with efficiency at reception
18 October 2021
Car was booked in regarding a recall. Dropped veh off in the morning was telephoned later the same day to say that the work was completed, picked veh up washed and cleaned inside, very pleased.
17 October 2021
Very professional and informative while I waited for the service to be completed.
16 October 2021
They're awesome
15 October 2021
Staff were polite and helpful, comfortable surroundings.
15 October 2021
Excellent Service Manager (Darren). Patient, knowledgable and professional.
14 October 2021
Always great service and friendly staff.
14 October 2021
Solved the problem under investigation. Excellent communication and staff attitude throughout.
12 October 2021
Great people, have been given different options to get my car on the road. The work has been done in timebox
04 January 2022
We initially took our vehicle in for a service and very happy