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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
320 ratings and 167 comments received in the last 90 days.
08 June 2025
All work completed as originally set out. Very friendly
08 June 2025
My vehicle went in for a repair in a day. Which took a week to complete. On collection of my vehicle I noticed a small chip in the driver's door paint work. I'm still waiting for a resolve from the service manager
07 June 2025
Good service and friendly staff thanks Arthur Whittaker
07 June 2025
As above
06 June 2025
As above
03 June 2025
All of the staff I met were friendly, polite and helpful.
03 June 2025
Very experienced technicians who understand the product they are working on.
03 June 2025
All work completed within the agreed timeframe, the video of my car was most informative.
29 May 2025
All the said work was carried out on time and information relayed back to me
28 May 2025
Car was serviced promptly and lovely complimentary clean.
27 May 2025
Always helpful and communicative
26 May 2025
Very easy to book in vehicle for service, very easy to drop off and collect vehicle, work done in time stated when booking service.
25 May 2025
As above
25 May 2025
.
25 May 2025
Very friendly staff
24 May 2025
Dealt with promptly. Video feedback on tyre and brake condition.
24 May 2025
Stamford Garage
23 May 2025
Very efficient
22 May 2025
Friendly helpful team. Great work done.
22 May 2025
v g
20 May 2025
Parts guy was very helpful and quick
20 May 2025
Good
19 May 2025
No mod to stop rear seat belt being eaten by the mechanism again.
19 May 2025
Very satisfied with the service work was completed on time and to a good standard
18 May 2025
Service is very professional, sometimes have to wait a while for an appointment. It can be difficult to park outside the service centre, so many cars on site sometimes and difficult to manoeuvre at the end of the car park
17 May 2025
No call when car was ready
16 May 2025
The video provided by the mechanic was very useful and reassuring. All the work carried was explained and costed before hand; no nasty surprises.
16 May 2025
Staff always keep you up to date on any issues and deal with them efficiently.
15 May 2025
I required the courtesy car evening before, ready and waiting when I arrived, Booked in and listened to what I had to say. Service completed and vehicle washed and ready before I arrived mid PM.
14 May 2025
Car was dropped off at 8am, was finished and valeted by 11am. Kept informed by txt and email.
13 May 2025
Fantastic experience.
12 May 2025
Limited experience to date given just purchased vehicle but so far so good. Car was prepped well for collection.
12 May 2025
X
12 May 2025
Professional
12 May 2025
Very satisfied, thorough check and recorded
12 May 2025
My sentimental Teddy bear was missing from the car probably hoovered up
12 May 2025
Always a pleasure to visit.
11 May 2025
Just happy
11 May 2025
Job done on time as stated
07 May 2025
Job completed as promised
07 May 2025
4 for front staff and fitter 1 for technical staff in head office
06 May 2025
Service seemed to go ok the only thing could ask is on the 2 front tyres new the Mot showed a split on one but on your video no mention of it was hoping to confirm what sort and whether important could you review footage to see
06 May 2025
Sunroof issue sorted out under warranty. Thanks
05 May 2025
My car was processed whilst i waited which is a big plus when you live 45 minutes away.
04 May 2025
Good price, good service and the car was nice and clean
04 May 2025
Staff were friendly and helpful and the whole experience was quick and easy
03 May 2025
Everything I asked for was done.
03 May 2025
Expensive and zero services
03 May 2025
The expected work was completed in the expected time, as well as the car coming back clean too.
03 May 2025
Great
01 May 2025
I came for a recall, informed them in advance that I would be dropping off my car in the evening for a loan. However, upon arrival, I was told that all the electric cars were charging, received a petrol car instead and paid for fuel & use of the car.
29 April 2025
Great efficient service. Clear explanations on each step of the process.
29 April 2025
Easy to book in and they finished earlier than expected. They always provide a video of the checks made.
28 April 2025
Nice
28 April 2025
It was Sycamore in Stamford and the customer service from Darran was excellent.
28 April 2025
Work clearly explained, always a helpful team
28 April 2025
Everything has been done perfect.
28 April 2025
Airbag changed Overall check done Compulsory car wash - returned with marks on driver side / photos available with localisation / clearly someone spin the wheels
27 April 2025
See comment below.
24 April 2025
Darren Storey at Sycamore Stamford is the consummate professional. Helpful, knowledgeable, kind and efficient.
23 April 2025
Every thing went well
23 April 2025
Excellent
23 April 2025
Natasha Anderson at Peterborough is Amazing. very helpful and friendly. very knowledgeable too. she helped me download BMW app too.
23 April 2025
I am very satisfied at the level of service Sycamores provide. I would like to say a big thank you to Damien Maltby for all his help recently. He went above and beyond. He is a great asset to Sycamore BMW.
23 April 2025
Excellent customer service
23 April 2025
This visit was lovely. Everyone is nice. The lady on reception made me coffee, offered biscuits when I sat down for my wait in appointment. Whilst I was reading my book, the same lady asked if I'd like more coffee. Everything was precisely on time.
22 April 2025
All my needs was met
20 April 2025
Great service, I felt well looked after.
19 April 2025
I used the Stamford branch
19 April 2025
Excellent service very welcoming
16 April 2025
Keeps in touch at all times Great to have a car wash included
15 April 2025
Professional and friendly team. The body shop team went above & beyond my expectations, taking all the stress out of the accident damage repair. I've been a Sycamore customer for over 20 years and the firm operates a high standard in my experience.
15 April 2025
Very helpful and felt personal
15 April 2025
As above what more can I say apart from "Thank you." And we was surprised at the goody bag you put in our car a very lovely surprise .
15 April 2025
I was happy with the service I received
14 April 2025
Ultimately this is not the fault of Sycamore as I did not purchase the car from them, but when a franchised dealer sells me a car with a fault and I have a 12 month warranty I would expect not to have to foot the bill for the repair cost.
14 April 2025
One of the highlights I must mention, I needed to refill the coolant on an emergency basis before the service date, I went to service centre and explained it to the reception lady, within 10 minutes my coolant was refilled and without any charge,
13 April 2025
Darren was very helpful and informative
13 April 2025
They did a great job and cleaned my car inside and out
13 April 2025
Goodbye
11 April 2025
Great communication throughout
09 April 2025
All as expected
09 April 2025
Service and free wash done on time
08 April 2025
Friendly and informed me on the progress.
07 April 2025
Issues resolved and car cleaned. Staff working above and beyond
06 April 2025
Good communication and service
06 April 2025
Helpful staff
06 April 2025
It was in Stamford, young lady on the phone previous evening was very helpful and young man on the desk during my visit couldnt have done more
06 April 2025
Work was done promptly and the vehicle returned washed and clean.
05 April 2025
Excellent video from Matthew Skippon thorough inspection, informative communication, very clean on return
05 April 2025
Extremely satisfied. Friendly, polite reception. Carried out the service despite my error in taking in my vehicle the day after the service was scheduled for. Video recordings received of checks carried out. Valeting service very much appreciated
05 April 2025
Automated checkin, great facility, friendly and competent staff.
05 April 2025
They did everything they said they was going to do and didn't pressure me to get lots of other work done
04 April 2025
See above.
04 April 2025
The service at Sycamore Stamford is first class.
03 April 2025
Very kind and warm with their welcome and always very supportive
02 April 2025
No issues at all
02 April 2025
Repeating myself when you want everything automated is frustrating, do one or the other.
02 April 2025
Very efficient fast track service.
01 April 2025
Completed satisfied
01 April 2025
Darren was very efficient and answered my questions to explain about the details of the recall.
01 April 2025
Service, MOT and recall rectification were carried out well. Loan car was good.
31 March 2025
Job done and car available for pickup when ready, no delay
31 March 2025
I was actually in Sycamores at Stamford, not Peterborough. Work done on time albeit my car was booked in for 8.30, but I didn't receive the video until 10.15. Car finished being cleaned at 10.30.. Long wait considering it was in for an MOT.
31 March 2025
fixed main issue under warranty secondary issue (bumper) i fixed myself
31 March 2025
Car on recall for EGR replacement. Booked service within two weeks from phone call. Stamford Service Centre provided a video review car check and work completed on time with an excellent valet.
31 March 2025
Very happy with my vehicle service, and the staff are polite
31 March 2025
As previous, great service, very attentive staff
30 March 2025
I am referring to Stamford not Peterborough. Helpful efficient proactive team at Sycamore Stamford
30 March 2025
Staff were very helpful and friendly.
29 March 2025
No issues
29 March 2025
5* every time
28 March 2025
All very good
28 March 2025
Always amazing
28 March 2025
Excellent & friendly service
28 March 2025
Work completed appears to be professionally delivered.
28 March 2025
Properly done the job,including the car wash. Thanks
27 March 2025
It's very useful for me to have a loan car and you sort that out with no fuss. Thank you.
26 March 2025
No problems at all. The video again was good in reassuring me that the car had no issues
26 March 2025
It's near to my house
25 March 2025
Nothing to much trouble for the team
24 March 2025
Friendly, good comms
24 March 2025
Always good service
24 March 2025
.
24 March 2025
Courtesy car was damaged and didn't handle as well as I would have expected. The offer of a video was turned down yet one was still sent through - don't staff listen to customers?
24 March 2025
The staff were professional, welcoming, knowledgeable and after fitting me in, walking in with no appointment were able to sort out my car and keep me on the road.
23 March 2025
Great job always and workshop manager excellent
23 March 2025
Took a little longer than expected but not moaning at all
23 March 2025
Tyres not inflated - simple task / fault to rectify.
22 March 2025
Very efficient and helpful specially Lenione
22 March 2025
Helped me throughout the experience, very genuine, kind and informative
20 March 2025
Ok with standard service. I reported an issue to do with how bumps and pot holes seem so harsh on my suspension (the car bangs over bumps). I'm not sure what the issue is, whether shocks, springs, bushes etc. I received no feedback on this at all.
20 March 2025
My service experience was very good. From initial reception through to final settlement after completion of the work everything was handled flawlessly.
19 March 2025
Did what was asked
19 March 2025
Darren looked everything really well.
19 March 2025
Excellent excellent staff great service????
18 March 2025
Fast & efficient but friendly with it.
18 March 2025
Clear honest communication
18 March 2025
I've written to the person provided and not heard anything yet :(
18 March 2025
At appointment and through to completion was great. Lead up was at times frustrating
17 March 2025
It was a recall
16 March 2025
Everything went as smooth as silk,and great banter with the staff,especially beth.thankyou sycamore.
15 March 2025
Service and MOT were done on time, but I would have had to wait 1 hour to have the car cleaned which was poor - so I had to depart without the clean.
15 March 2025
Brilliant, Khizer, Martin and Brad delivered an exceptional service throughout my experience.
14 March 2025
Very happy. The only small issue was that the MOT was advertised as costing £45. However, there was an additional 'labour' charge of £22. So , actually, the MOT cost £67 - not £45. A bit strange Apart from that the service provided was very good.
08 June 2025
As question 1.