OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 161 comments received in the last 90 days.
06 June 2026
Politeness of staff, speed of carrying out the service, debrief of a minor issue discovered
05 June 2026
Excellent all round.
04 June 2026
Polite staff and efficient service
03 June 2026
Overall, the problem I encountered was resolved superbly.
01 June 2026
Friendly and professional service
31 May 2026
Friendly, politer and helpful staff, who confirmed my requirements.
29 May 2026
Apart from a small hiccough when making the appointment, everything went well. I was greeted politely and professionally and the recall replacement driver's airbag was completed in the estimated one hour. I was able to wait with my dog.
28 May 2026
A bit disappointed at the number of times I had to call in order to set up the appointment. Then disappointed to know that I had to rebook my car in for a second time in order to complete the work
27 May 2026
Every thing was organised
27 May 2026
It was easy to arrange, staff very courteous and efficient.
27 May 2026
Very good service, good communication and everything completed as requested.
24 May 2026
Very good service and respectfull staff. Work completed on time and car returned cleaned, good to have a waiting appt. Thank you, Barry
24 May 2026
All works completed
24 May 2026
The service and quality is fantastic.
24 May 2026
Great service from the staff I spoke to on the phone and at the service centre. Given a break down of suggested maintenance. And you cleaned my car inside and out. Would have been 5 stars but I you've broken my Bluetooth adapter.
24 May 2026
You couldn't have done more for me, there was a delay on waiting for a part to come in but you looked after me like I was family. Many thanks to all the team.
24 May 2026
replacement part fitted as part of the safety recall. At booking I was offered 'while you wait' but it took longer than promised (fit & wash). Not a problem for me on this occasion. Hot chocolate only drink available from machine, which wasn't ideal
22 May 2026
Quick efficient service. Friendly staff.
22 May 2026
Expensive pricing compared to other BMW dealerships and some sundries carried out without consent - battery replacement for example (just ask) before adding to bill. Also, sent email to Service Manager who has failed to address previous concerns.
22 May 2026
Great customer service and communication.
22 May 2026
The service centre and team are a friendly and customer focused centre.
21 May 2026
Excellent service
21 May 2026
Quality service that i expect from a premium car manufacturer,
20 May 2026
A very personal service and made us feel like a valued customer. The service advisor was helpful and assisted in loading the myBMW app. The standard of the BMW technicians working on my car is exceptional.
20 May 2026
Good
20 May 2026
I have always been very happy with both the service and quality of work carried out at Sycamore's Peterborough
19 May 2026
I was booked in quickly as part of an after sales issue and it was quickly resolved
19 May 2026
Very helpful office and workshop staff. Allowed me to request a known master technician to work on my car. Service advisor helped load the myBMW app to my phone.
19 May 2026
Kept in contact over every step of process
19 May 2026
Some things were done well, some not so well.
19 May 2026
all as expected
19 May 2026
Professional service
17 May 2026
Extremely happy with the parts department Very helpfully friendly staff who always go the extra mile to help you. This excellent service is repeated on every visit. If only all BMW dealerships were the same.
16 May 2026
Friendly service with regular updates on work being carried out on the car
16 May 2026
There was no communication from you. You had my car in the garage all day for an MOT and no one called to letter me know it was ready. I called several times and was promised a call back but it never happened.
16 May 2026
Efficient, helpful and friendly
15 May 2026
Unfortunately on this occasion the service overall missed the mark. Three visits for a warranty issue. This took 3 visits. The third visit was arranged by time however took 1h 45m to replace an item i was told takes 30 minutes. Very unhappy.
13 May 2026
Very efficient process, great customer service focus and communications. No complaint's
13 May 2026
The BMW Centre at Stamford were excellent at helping me with an issue I had. They are all informative and make you feel at ease.
13 May 2026
Great service from helpful & friendly staff that included prompt ordering of parts at short notice and a quick repair - perfect !!
13 May 2026
Brilliant customer service. Everything I come to expect from BMW very happy!
08 May 2026
The apparent fixed servicing appointment did not work. Whilst I was told the service was a 1hr 30 minute service my standard routine service took 3 hrs 30 minutes! I also reported a cosmetic warranty issue on my gear knob. I've had no callback.
08 May 2026
Problem sorted quickly
08 May 2026
Ended up spending £1100, car still not fixed, despite being with service for over 2 weeks. Fault with transmission, know fault but expected to pay £12000 to fix. Engineers clueless morons both in UK and Germany. Constantly contradicting.
05 May 2026
Good experience
04 May 2026
Great staff
03 May 2026
Very professional in every area,nothing was too much of a problem.
03 May 2026
Absolutely fantastic service
02 May 2026
Natasha did a great job of responding to my enquiry, sorted what needed to be done, organised the loan car, and ensured everything on the day went as required. The technicians completed all the work to a high quality and on time
30 April 2026
Not really happy due to the guy who said about failing my car and stating it was a turbo replacement when only the actuator when diagnosed at another garage and also cost of diagnosing was £200 when I already had the fault codes diagnosed before
29 April 2026
Prompt, efficient service.
28 April 2026
Polite staff and made me comfortable while waiting for the brake fluid change and mot.
28 April 2026
from start to finish super easy. Amazing staff who did everything they said they were going to.
27 April 2026
The after sales department are always very helpful. They provide detailed breakdown of my bill. The work carried out is always correctly completed. They also inform of my progress & additional work needed to keep my vehicles in perfect working order.
27 April 2026
Video message is good, but I was kept waiting a long time
27 April 2026
Did what they promised and met my expectations.
26 April 2026
On arrival I was greeted with a smile and directed promptly to the correct desk to check my car in. Everything was explained clearly and the courtesy car was a real treat.
25 April 2026
Service Advisor was very helpful and thorough
22 April 2026
Good to have a safety recall, good that you do a safety check, but would be better if after saying I need a new NSR wheel, to be able to quote a price for it. 6 days later I still have no idea how much this will cost
22 April 2026
Friendly and curteous and above all avai;able to ring at anytime
22 April 2026
Car was ready much earlier than expected and very clean inside and out.
22 April 2026
Everyone at the Stamford service centre were really helpful, friendly and knowledgeable. Thanks for all your help :-)
22 April 2026
The car wasn't washed thoroughly enough for when I picked it up. Streak marks all over it.
22 April 2026
Polite and respectful
21 April 2026
Good telephone responses. Pleasant staff, Effective repairs
20 April 2026
It was quick to make the appointment and everything was explained fully. The receptionist was particularly helpful.
20 April 2026
Car taken in twice now to diagnose clunking sound from rear when driving but unable to identify on both occasions. The service customer service and communications were very good but the outcome was a failure to diagnose on both occasions.
20 April 2026
Took longer than quoted and no toiletdrink facilities as no water (not bmw fault)
20 April 2026
Timing fairly accurate. Reception staff pleasant and helpful.
19 April 2026
Service person was accommodating and pleasant giving clear information. Received video from technician that was clear and report was informative. Car was returned clean at time given by text from service desk before expected
18 April 2026
Quick and easy process
17 April 2026
booked late, vehicle sorted and on my way within an hour and a half.
16 April 2026
Staff were helpful, and clearly knowledgeable about my particular car model and the problem areas. And i was able to have a good discussion with the service representative about the issue needing resolved. Pricing was better than expected
15 April 2026
Totally satisfactory
15 April 2026
Brilliant, friendly, professional and nice staff.
15 April 2026
Very happy with the service from booking to picking up the car.
14 April 2026
It was a very long wait for a brake fluid service. I thought it was just over an hour and it was almost 2.5hrs.
14 April 2026
good communication good quality service
14 April 2026
Friendly and efficient
14 April 2026
Still wanting to hear back for the cost of parts as requested 2 times. Also put in a valuation and nobody got back to me with a price
14 April 2026
They saved me money. Even though I had booked for 2 new tyres I was advised there was plenty of tread left on the originals so no need to replace yet.
14 April 2026
Friendly greeting, nice courtesy car provided and service completed efficiently
12 April 2026
Good prompt service
12 April 2026
If it allowed I would remove the one star following my latest experience. I booked my car in to fix the issue with my fuel cap and also to review a slow puncture tyre. I left with the front puncture not actually being looked at and 4 new tyres.
12 April 2026
Easy and efficient and the staff are always polite and helpful.
09 April 2026
Always excellent service and support from Sycamore Stamford. Darren is extremely helpful and thorough from booking to collection The workshop team always do a great job and inspire confidence in the work they do.
08 April 2026
BMW; especially Beth has delivered a truly customer focused service; thank you
08 April 2026
Easy to book and collect, no issues.
08 April 2026
Quick and efficient
06 April 2026
Our service was at Sycamore Stamford (not Peterborough). Everything went smoothly.
05 April 2026
Darren is very professional and stamford BMW provides great service.
05 April 2026
From the meet and greet at the desk with Darren to keeping me informed of timings for collection and video of service. It was superb!
05 April 2026
Friendly service and work completed in estimated timeframe
04 April 2026
Good service, started on time for a waiting appointment. Work completed inside one hour very good.
02 April 2026
Staff were very friendly and helpful
02 April 2026
Simple straightforward experience.
01 April 2026
All went fine
01 April 2026
Car serviced and cleaned in good time and good standard...very happy. Secondly I waited and the facilities were excellent providing a quality drinks machine and biscuits together with a screen showing the latest news!
01 April 2026
Sycamore service is 2nd to none, and to date I wouldn't take my car elsewhere.
31 March 2026
I specifically booked a valet if my M2 as despite having several private valets the interior window cleaning and specifically the rear windshield has not been right. Having booked Abbasid for a BMW valet the rear windshield was still smeared.
31 March 2026
All good
30 March 2026
I would like to thank Connor, Mike and especially Ben. I learnt alot of Ben, his knowledge is amazing. Everyone was helpful and very professional and made time for me. Thank you sycamore
29 March 2026
Courteous & helpful staff
29 March 2026
The courtesy and efficiency of the person I was dealing with was well worth a 10 out of 10
29 March 2026
I was kept up to date with my car until it was returned to me and was even given a lovely cup of coffee and a couple of biscuits
28 March 2026
Excellent nice staff professional sorted my car kept updated at all times totally agree with the rules ref the loan car it's a great shame not everybody respects property I have not always been happy with BMW but I firmly believe they are trying
28 March 2026
Always a pleasure to deal with Stamfords sycamores. Great service always !!!
25 March 2026
Usual excellent service, this while I waited.
25 March 2026
great customer service
25 March 2026
Very quick handover and collection. The video sent to me also gave me reassurance
24 March 2026
Great and prompt service as ever in Sycamore Stamford from Darren and team
24 March 2026
Didn't get a call to say the car was ready until iPhoned them as they was due to close in 40 mins so phoned them and car was ready so had to rush over before they close as 30-40 drive in rush hour
24 March 2026
was told the car would be dropped off by midday but work didn't start until 3pm
24 March 2026
job done
24 March 2026
You Sales department were going to give me a price for my car and never did.
24 March 2026
Knowledge of service requirements
23 March 2026
Your team kept me informed all throughout
19 March 2026
Very helpful
18 March 2026
Great service and professional
17 March 2026
I was booked in for 8.30 appt. arrived at 8.20. I received the video for my vehicle at nearly 10am.. Not really the 8.30 appointment time I was given. Everything takes so long. Alex ?is however a lovely chap who makes the wait - almost bearable
17 March 2026
Had fault and you needed car extra day to fix
16 March 2026
Beth was fantastic
16 March 2026
Easy booking and check in online with no waiting. Polite staff and progress updates. Free car wash and online feedback of cars condition
16 March 2026
Very pleased with how the staff treated me and the efficiency of the service.
16 March 2026
Very quick and efficient and the loan of a lovely car, everyone was so polite and attentive. Could not asked for anything more. Outstanding customer care.
16 March 2026
I was updated with a video of the underneath of my car which was interesting.
16 March 2026
Great service and great people
16 March 2026
I was 3 hours late for my appointment due to a terrible road accident but everyone was wonderful and accommodating
16 March 2026
Very quick and efficient, even included a cheeky car wash
16 March 2026
The light adjustment is partial seized. Therefor apparently is not covered by my full BMW warranty ie. Not until it is f completely seized ?
15 March 2026
It was good, however I disagree with the fact I needed to pay £10 for the rental car. I literally needed it to get back home and then back to the service. The person who does lifts was on annual leave, respectfully, not my fault?
15 March 2026
All the staff were friendly polite and really helpful.
15 March 2026
Customer service was excellent as always communication great.
14 March 2026
The guys here responded to my request to have car back as eatable possible and it was serviced by lunchtime
14 March 2026
Very easy and helpful
13 March 2026
Very satisfied
13 March 2026
Very helpful staff and quick response to enquiries
12 March 2026
Sunroof outer glass shattered spontaneously. Confirmed by garage to BMW corporate in emails I have there was no impact damage. Refused to replace under warranty or as goodwill. Them covered up damage with tape preventing independent technical asses
FIND Sycamore Stamford BMW
Address
- West Street, Stamford, Lincolnshire, PE9 2PR
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01780 432736
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
06 June 2026
Excellent service and staff